Privacy Policy

Last Updated: September 21, 2026

At VapeCulture, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

When you place an order with us, including a Cash on Delivery (COD) order, we may collect:

Full name
Mobile/phone number
Email address, if provided
Shipping and billing address
Order and product details
Information required to confirm and deliver your order
Device and browsing information

2. How We Use Your Information

We use your information to:

Process and confirm your orders
Contact you regarding your order
Arrange delivery of COD orders
Provide customer support
Manage returns, refunds, and cancellations
Improve our website and services
Prevent fraudulent or unauthorized orders
Send promotional offers and updates where permitted by law

3. Cash on Delivery

For COD orders, we may contact you by phone, SMS, WhatsApp, or other available communication methods to confirm your order and coordinate delivery.

Your shipping information may be shared with our delivery and logistics partners so they can deliver your order and collect the applicable payment upon delivery.

4. Payment Information

Since we primarily offer Cash on Delivery, we generally do not collect or store your credit or debit card information for COD orders.

If other payment methods are made available in the future, payments may be processed through secure third-party payment providers.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, including:

Delivery and logistics partners
Payment service providers, where applicable
Shopify and website service providers
Customer support services
Analytics and advertising providers

Information is shared only when reasonably necessary to provide our services or operate our business.

6. Cookies

Our website may use cookies and similar technologies to improve your shopping experience, remember preferences, understand website usage, and support advertising.

You can control cookies through your browser settings.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online system can be guaranteed to be completely secure.

8. Your Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information.

For privacy-related requests, please contact us using the information below.

9. Third-Party Services

Our store may use third-party services such as Shopify, delivery companies, payment providers, analytics services, and advertising platforms. These services may process information according to their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Store Name: VapeCulture
Email: support@vapeculture.com
Phone: +91 742872324