Return & Refund Policy

Return & Refund Policy

Last Updated: September 21, 2026

At VapeCulture, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • Your order is incomplete or missing an item.

  • The product received is significantly different from what was ordered.

Return requests must be submitted within [7 days] of delivery.

Products must be unused and, where applicable, returned with their original packaging and accessories.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used, damaged, or altered by the customer.

  • Products without original packaging, where packaging is required for the return.

  • Products returned after the applicable return period.

  • Items specifically marked as non-returnable on the product page.

3. How to Request a Return

To request a return, contact us at:

Email: support@vapeculture.com
Phone/WhatsApp: 917428723247

Please provide:

  • Order number

  • Customer name

  • Phone number used for the order

  • Reason for the return

  • Clear photos or videos of the product, if applicable

Our team will review your request and provide further instructions if the return is approved.

4. Return Shipping

If the product is confirmed to be damaged, defective, incorrect, or incomplete due to an error on our part, we may arrange or reimburse the applicable return shipping costs.

For other return requests, return shipping charges may be the customer's responsibility.

5. Refunds

For approved returns, the refund process will begin after the returned product has been received and inspected.

For COD orders, refunds may be processed through an available electronic payment method after we receive the necessary details from the customer.

The time taken for the refund to appear may depend on the payment method and banking/payment provider.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been shipped or dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos of the package and product to help verify the issue and process your request.

8. Exchange

Where applicable, approved exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer another appropriate resolution.

9. Contact Us

For questions regarding returns, exchanges, cancellations, or refunds, please contact us:

Store Name: VapeCulture 
Email: support@vapeculture.com
Phone/WhatsApp: +91 7428723247