Shipping Policy

Shipping Policy

Last Updated: September 21, 2026

At VapeCulture, we aim to process and deliver your order as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after they are placed.

For COD orders, we may contact you by phone, SMS, or WhatsApp to confirm your order before dispatch.

Orders may be delayed during holidays, sales, or periods of high order volume.

2. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete address details

  • Remote delivery locations

  • Unforeseen circumstances

3. Shipping Charges

Shipping charges: Free Shipping

Any applicable shipping charges will be clearly displayed during checkout before you place your order.

4. Cash on Delivery

We offer Cash on Delivery (COD) for eligible locations.

For COD orders, payment is collected by the delivery partner when the order is delivered.

Please make sure that your phone number and delivery address are correct so our delivery partner can contact you when necessary.

5. Order Tracking

Once your order has been shipped, you may receive tracking information through SMS, WhatsApp, email, or another available communication method.

You can use the tracking information to check the status of your shipment.

6. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer refuses to accept the order, the courier may make additional delivery attempts.

Repeatedly refusing or failing to accept COD orders may result in restrictions on future COD orders.

7. Incorrect Address

Please carefully check your shipping address and contact information before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Contact Us

If you have questions about your order or shipment, please contact us:

Store Name: vapeCulture
Email:  support@vapeculture.com
Phone/WhatsApp: +91 7428723247